We want customers to be satisfied with their purchase. This page explains the return conditions for physical items and the policy for digital content.
At Wizbit Games, we want all our customers to be 100% satisfied with their purchase.
If for any reason you are not satisfied with your game, you can return it under the conditions shown below.
You must contact us within 30 days of receiving your game to initiate a return. After this period, returns are no longer accepted.
The game must be unopened and the cellophane seal must be intact.
If the game is faulty, it can be returned even if the seal is broken.
Contact our customer service team to inform them of your return before sending anything back.
Please include your order details and the reason for the return.
You will be responsible for the return postage costs.
The return package must be sent using a tracking service to ensure it reaches us safely.
There is no refund policy on digital content or non-tangible items.
This includes digital downloads once supplied or accessed.
We strive to ensure your complete satisfaction, so please feel free to reach out with any concerns or questions regarding your return.
For return questions, please contact Wizbit Games directly before posting any item back.
Email: info@wizbitgames.co.uk